Help / FAQ
Help, Questions and Answers
Do you have any questions? Here you will find the most common answers! If your question is not answered here, please contact us via our contact form Thank you!
How does the ticket insurance for the TV Backstage Tour work?
Information on ticket reimbursement in the event of illness
We will reimburse you for the booked TV backstage tour if you are unable to attend due to illness.
What do I have to do? Send us your written cancellation to firstname.lastname@example.org. Short-term on weekends also possible via our emergency mobile phone 0176 473 573 28!
Please send the following documents to the address given below:
1. a short letter with your current bank details
2. your booking confirmation or invoice
3. the medical certificate
In case of cancellation of your order, the processing fee for "prepayment" and "printing & mailing" will not be refunded.
Helikon-Events, c/o Business Academy Am
Konrad Adenauer Shore 79-81
50668 Cologne, Germany
Or by scan to : email@example.com
Please understand that this regulation only applies to individual guests. Not for groups! After checking the documents, the ticket value will be transferred to the account you specified. We hope you will soon feel better again and look forward to your visit with us!
Up to what age are children free of charge
The exact age is always stated in the description of each tour. As a rule, children up to and including the age of six are free of charge. Adults are those who have reached the age of 16 years. However, since you can still be a pupil or studying as a 17-year-old, the reduced price applies here. Please note that a valid identity card must be presented before the tour.
For the TV Backstage Tour:
Children up to 6 years are free of charge!
Participants from 7-16 years pay 10,00€ per person.
Baby and pram are no problem. The tour is suitable for pushchairs.
How can I pay - Can I also pay on site?
When you are booking via shop, you can choose between the payment methods PayPal, Sofortüberweisung or prepayment, i.e. on account. Please note that a payment on account is connected with additional fees of 5,00€! This does not apply to group bookings of 20 or more participants! For group bookings you will receive an invoice in advance which must be paid usually 30 days before the date.
Pay on the spot?
For the TV Backstage Tour a cash payment on site is unfortunately not possible.
How can I book guided tours?
How can I book?
For group bookings or enquiries: please use our booking form or contact us by telephone on 0221-9469 6616. For groups of 20 persons or more, we will fix a preferred date for guided tours. Please note that for the TV Backstage Tour we are entitled to supplement the tour with additional individual guests. If you do not want this, you can book an exclusive tour.
For individual customers, our online shop is available around the clock for booking the TV Backstage Tour on the Internet.
Click on online shop
search for desired date
Enter number of participants
pay conveniently via PayPal or Sofortüberweisung and print out your ticket as Print@Home>
Customers who do not have this payment system or a printer can pay by invoice for a fee or receive their documents by mail. Simply click on the desired option in the booking process. INFO: Please note that bookings by invoice or mail require a minimum of three days processing time. A ticket printout is not required for on-site registrations. They are listed on the booking names of our tour guides and thus receive admission to the tour! ATTENTION: Short-term bookings for the TV Backstage Tour at the weekend! If there are no more tickets available in our shop, you can also purchase them at Köln Ticket. Cologne-Ticket prices are incl. advance booking fee and plus processing costs.
Questions or suggestions? Write to firstname.lastname@example.org or use our contact form. Office hours Monday to Friday from 8.30h-17.00h, except on public holidays. We are also happy to be at your disposal by telephone on 0221-9469 6616.
You have even more in mind with your group?
An interesting city tour through Cologne?
Visit a TV show?
A nice brewery with a view of the Rhine?
A tram tour?
A dinner together in an established TV studio...
As an event agency for companies in Cologne with over 20 years of experience, we are the right partner at your side.
Revocation instruction: You can revoke your contract explanation within 14 days without indication of reasons in text form (e.g. letter, fax, E-Mail). The period begins after receipt of this instruction in text form, but not before conclusion of the contract and also not before fulfilment of our duties to inform according to article 246 § 2 in connection with § 1 paragraph 1 and 2 EGBGB as well as our duties according to § 312g paragraph 1 sentence 1 BGB in connection with article 246 § 3 EGBGB. The timely dispatch of the revocation is sufficient to comply with the revocation period. The revocation is to be addressed to:
Helikon-Events, c/o Business Academy Am
Konrad Adenauer Shore 79-81
50668 Cologne, Germany
Fax no.: 0221-946 966 22
Consequences of revocation: In the event of an effective revocation, the services received by both parties shall be returned and any benefits derived (e.g. interest) shall be surrendered. If you are unable to return or surrender the received services or benefits (e.g. benefits of use) to us, or if you are unable to return or surrender them in full or in part, or only in a deteriorated condition, you must compensate us for the loss in value. This can lead to the fact that you must fulfil the contractual payment obligations for the period up to the revocation nevertheless. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation, for us with its receipt.
Special notes: Your right of withdrawal expires prematurely if the contract is completely fulfilled by both parties at your express request before you have exercised your right of withdrawal.
What do I see during a TV Backstage Tour?
Depending on availability, during a guided tour you will see studio rooms, direction, mask rooms, workshops, the outside scenery of "Everything that counts" or "Under us" and much more. Please understand that due to production reasons it is not always possible to see all studios and that the schedule and content may change daily. Further information to the outside scenery of "Alles was zählt" and "Unter Uns": Since the sets are filmed daily, it is not possible to visit every studio during a guided tour. In general, however, the probability is higher at weekends than during the week. Unfortunately, the interior studios cannot be visited. The only exception is every Friday at the "PROMI TV-Backstage-Tours" with Holger Franke, the former baker Weigel. We hope you enjoy the tour!
How much does a studio tour cost?
TV BACKSTAGE TOUR
INDIVIDUAL CUSTOMERS : Adults pay 15,00€ per person, or 24,00€ for the Celebrity Tour
Pupils/students/disabled from 70% and holders of the Köln Card pay 10.00 € per person, or 18.00 € for the Celebrity Tour
GROUP BOOKING FROM 20 PERS: Adults pay 12,00€ per person, or 20,00€ for the Celebrity Tour. Students from 70% pay 9,00€ per person or 15,00€ for the Celebrity Tour. Please note that we are entitled to supplement the tour with additional individual guests. Those entitled to discounts are asked to show their ID before the tour! Children up to 6 years are free of charge!
EXCLUSIVE TRAINING: without further individual guests. Package up to max. 20 persons:
300,00€, or 500,00€ for the Celebrity Tour. Foreign language surcharge 20,00 € flat rate.
* All prices are retail prices according to § 25 UStG. For companies the legally prescribed value added tax is additionally charged.
INDIVIDUAL CUSTOMERS : Adults pay 20,00€ per person.
Pupils/students/disabled from 70% and holders of the Köln Card pay 15,00€ per person.
Do I get tickets sent to me?
For each booking you will receive a confirmation by e-mail, which is also valid as an admission ticket. Only on the TV Backstage Tour will individual guests receive a printed ticket after booking. In principle, however, all participants are also listed on site according to their booking name and can also take part in the tour without a ticket or booking confirmation. You can also show your ticket or booking confirmation on your mobile phone. If you book the TV Backstage Tour via the shop, you can print out your ticket yourself using the Print@Home function. This does not entail any additional costs!
Is the tour suitable for wheelchair users or people with walking disabilities?
In each description of each guided tour indicates whether the wheelchair is suitable. If you have a group with only handicapped participants and wheelchair users, please contact us for further information.
The following applies to the TV Backstage Tour:
The tour takes place mainly at ground level and wheelchairs or prams are generally no problem. However, as the content of the tour changes daily, it cannot be ruled out that you may have to master one level. This is for example the case in the control room. In addition, the one or other room to be visited can also be on the first floor. This is rarely the case, but it can happen that a wheelchair user cannot visit this point of the tour. The tour is not recommended for people with walking disabilities, as the area is very extensive and there are not many opportunities to sit.
Can I meet a celebrity on the TV Backstage Tour?
Da Sie sich auf einem Gelände befinden auf dem fast 70 % der bekannten TV Formate produziert werden, kann es selbstverständlich vor kommen dass ihnen jemand Bekanntes aus Film und Fernsehen hinter den Kulissen über den Weg läuft. Selbstverständlich gibt es hierfür keine Garantie! Jeden Freitag, Samstag und Sonntag finden unserer Promi TV Backstage Touren mit Holger Franke aus UNTER UNS statt. Tickets erhalten Sie im Shop. Falls Sie Interesse an einem Promi Meet&Greet für Ihre Veranstaltung haben, so kontaktieren Sie uns telefonisch unter 0221-9469 6616 oder über unser Kontaktformular.
How many days in advance do I have to book?
Depending on the wishes of the tour and the time, we can organize a guided tour for you up to 3 hours before your appointment. For short-term guided tours, please contact us by telephone on 0221-9469 6616. On weekends and after office hours, you can reach us on our emergency number: 0176-47357328.
For the TV Backstage Tour: Tickets can be booked in our shop or partly at Köln Ticket up to 30 minutes before the tour.
Would you like to celebrate or meet in the TV studios, a champagne reception before the studio tour or a subsequent meal? Are you still looking for an interesting city tour through Cologne and a nice brewery? As an event agency and "real Cologneer", with over 20 years of experience, we are the right partner at your side.
What does "print@home" mean?
For selected guided tours or vouchers, it is possible to purchase print@home tickets. What's special about print@home is that you can print out your admission tickets on your own printer directly after booking. The process is very simple: you buy the tickets you want and select print@home as the shipping method. At the end of the booking process, a pdf will be sent to the e-mail address you have provided, with which you will receive admission to the event. All you need is a free pdf reader, e.g. from Adobe, and a standard DIN A4 printer. For the sake of the environment, we recommend that you show your ticket on your mobile phone. In principle, you are listed on site with our tour guides by your booking name and can also take part in the tour without a ticket. Have fun at the event!
What should I do if I forgot my ticket?
You are listed in our system with your booking name and our tour guide has access to the group list so you can also take part in the tour without a ticket. You can print out the checklist, which must be signed and handed in, by clicking on the link below. In case of emergency, you can also obtain it on site from our tour guide. Download: Information, checklist and general terms and conditions will be sent to you together with the invoice by e-mail after the purchase. You can view and print them at any time at http://mmc-info.helikon-events.de
Enjoy the event!
Is it allowed to make movies or photos in the TV studios?
Yes, in some areas photography and filming is permitted. You can find out where during the guided tour.
ADAC, Vouchers, Voucher Book, Cologne Card
Currently only valid for the following guided tours:
TV Backstage Tour
PROMI TV Backstage Tour
HELIKON EVENTS BUY VOUCHER
Are you still looking for a short-term gift?
In our shop you can print out gift vouchers for our popular TV backstage tours quickly and easily by yourself (see also "What does print@home mean?") We will gladly send you the gift vouchers by post! Please note that a fee of 5,00€ will be charged and the delivery can take up to 7 days! The voucher is valid for three years from the date of purchase!
HELIKON EVENTS REDEEM VOUCHER
Please check first if your voucher is from Helikon-Events. Then choose your desired date in our shop. Simply enter the respective voucher code into the discount field when ordering and then click on the "activate" button. The voucher will then be checked and deducted from the total amount.
ATTENTION: if you have several vouchers, you must make a single booking request for each voucher! INFO: It is also possible to redeem a Helikon-Events voucher, e.g. for a guided tour in the fragrance museum, when buying another tour, such as a studio tour!
YOU HAVE A VOUCHER FROM KÖLN TICKET
Please send us your order via our contact form and note the voucher numbers. Please make sure to write that you have purchased the voucher at Köln Ticket. We will then send your booking confirmation to your e-mail address within 24 hours.
YOU HAVE A VOUCHER BOOK OR THE SCHLEMMERBLOCK
For a person who pays the full adult price, you can take one person with you free of charge! Select an article in your shopping cart and indicate in the comment field that you are arriving with a voucher book or gourmet block. Accordingly, we will enter you as an extra person during the guided tour. The section from the voucher book or the Schlemmerblock must then be handed in on site during the tour. Attention: it must ALWAYS be bought for a full paying person, even if e.g. two students want to take part in the guided tour.
YOU HAVE A COLOGNE CARD OR THE ADAC CREDIT OR CLUB CARD
KölnCard/ADAC credit or club card holders receive a 33% discount on the normal price of the TV Backstage Tour. I.e. as an adult you can click on the reduced price in our online shop or at Köln Ticket. The discount only applies to adults. Pupils and students are not entitled to a discount.
For ADAC credit or club cardholders there is an additional 25% discount on the adult rate for the PROMI TV Backstage Tour. Simply book the reduced price in our Online Shop or at Köln Ticket!
IMPORTANT: You will be asked to show your current Köln Card or ADAC credit or club card. Please note that the difference must be paid on site if no valid Köln Card or ADAC credit or club card is available!
Translated with www.DeepL.com/Translator